We're aware that some players receive messages from people pretending to be Miniclip or an OSM Player Support representative. These messages may offer in-game currency, rewards, account recovery, special offers, or help with suspensions and bans — and they may ask for information that puts your account or personal details at risk.
To keep your account safe, only ever contact OSM through the official channels below.
🎮 How to contact OSM Support
In-game (mobile) — the fastest option, as it automatically includes details that help us assist you:
- Open the game and tap the Settings icon.
- Select Help & Support (may also appear as Contact Us).
- Choose the topic that matches your issue and send your message.
If your game has an in-game Report option, you can use it to report another player for inappropriate behaviour directly.
OSM Support website — Submit a request to OSM Support. Select the relevant game and fill in the information requested in the form.
⚠️ Only the channels above are official
Any other service, account, or person offering "OSM support" is not owned, operated, or endorsed by Miniclip. This includes contact through:
- WhatsApp, Telegram, or other messaging apps
- Facebook or other social-media messages
- Personal or unofficial email addresses
- Unofficial websites or account-support services
OSM Support will never ask you to move a support conversation to an unofficial app or contact method. If someone contacts you outside the official channels and claims to be from OSM, do not share any information or click their links.
🔐 What Support may ask for
To identify your account or investigate an issue, Player Support may ask for information such as:
- Your Player ID / Unique ID and in-game name
- Your device, operating system, and game version
- A description of the issue, with screenshots or video where relevant
- Purchase or transaction details, when investigating a payment issue
- Details about another player, when you submit a report (e.g. their Unique ID and a screenshot of their profile or the incident)
Only ever provide this through an official OSM support channel.
❌ What Support will never ask for
OSM Support will never ask you for:
- Your password
- Your Google, Apple, Facebook, or other social-network password
- Verification codes, authentication codes, or one-time passwords (OTPs)
- Your credit/debit card number, security code (CVV), or online banking password
- Remote access to your device
- Your account credentials so someone else can log in to your account
Never share these with anyone claiming to be an OSM representative.
🚨 How to spot a scam
Be especially careful if someone:
- Claims to be from OSM but contacts you through an unofficial channel
- Offers free coins, gems, items, or other rewards in exchange for information
- Says they can recover, unlock, or transfer your account for your login details
- Claims they can remove a suspension or ban if you share credentials
- Asks for your password, verification code, or login details
- Sends a suspicious link and asks you to log in
- Asks you to install software or grant remote access to your device
- Pressures you to act quickly or keep the conversation secret
🛡️ If you receive a suspicious message
- Don't reply with your credentials or any sensitive information, and don't click links or download files they send.
- Report it through one of the official OSM support channels listed above.
- If you've already shared your password, a verification code, or other sensitive details, secure the affected account or service immediately (change the password, enable two-factor authentication) and contact the relevant official support team.
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